PhoneMe

Refund & Return Policy

Every protector from PhoneMe Store is cut to order for your exact phone model, so instead of a general return policy we stand behind each one with two guarantees.

Last updated 13 October 2026

Precision Guarantee

If the cut doesn’t fit your phone, we re-send a corrected one free of charge — a wrong cut gets a corrected one sent free, including shipping.

Installation Guarantee

If you apply the protector wrong (bubbles, dust, misaligned), we replace the material once; you pay shipping.

Conditions

  • Report a problem within 7 days of receiving your parcel.
  • Send your order number and a clear photo of the protector on your phone (or of the damaged parcel), so we can see the problem and cut the right replacement.
  • For a wrong fit, please also confirm your exact phone model (Settings → About phone).
  • Normally you don’t need to send the protector back. If we do ask for it, we’ll tell you how, and we pay the return shipping when the mistake is ours.

How to claim

Register your purchase on the guarantee page (also for marketplace orders), or message us on WhatsApp (+62 896-7757-8880) or email (hello@phoneme.id) with your order number.

Change of mind

Because each protector is cut to order for a specific phone model, we can’t take back or refund protectors that fit correctly and were ordered for the right model.

Cancelling an order

  • Unpaid orders are cancelled automatically when the payment time runs out.
  • Paid orders can be cancelled with a full refund, including shipping, as long as we haven’t started cutting — message us on WhatsApp as soon as possible.

Damaged, lost or incomplete parcels

If your parcel arrives damaged or incomplete, or doesn’t arrive, contact us within 7 days of the expected delivery date with your order number (and a photo if it’s damaged). We’ll follow up with the courier and send a replacement or refund your order.

Shipping costs

  • Wrong cut, damaged or lost parcel, or a cancellation before cutting: we cover shipping.
  • Installation Guarantee replacement: you pay shipping.
  • Otherwise, shipping charges already paid are not refundable.

How refunds are paid

Refunds go back through our payment provider (Midtrans) to the payment method you used, or by bank transfer if that method can’t receive refunds. We start the refund within 3 working days of approving it; how long it then takes to appear depends on your bank or e-wallet.

Questions? See our contact details.